Shipping Policy

Thank you for shopping with CapiLume. We’re committed to making sure your order arrives safely and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

United Kingdom: 3–10 business days

Europe: 5–10 business days

USA & Canada: 7–12 business days

Rest of the World: 10–15 business days

Please note: delivery times are estimates and may vary due to customs, local carriers, or unforeseen delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and link to monitor your package in real time.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and the size of your order. From time to time, we may offer free shipping promotions.

Wrong Address Disclaimer

It is the responsibility of the customer to ensure the correct shipping address is entered. We are not responsible for orders shipped to an incorrectly provided address.

Lost or Delayed Packages

If your package is delayed, please check your tracking information first. In rare cases of lost shipments, contact our support team at support@capilume.com, and we’ll help resolve the issue.

Customs & Import Taxes

International orders may be subject to customs duties or taxes imposed by the destination country. These fees are the responsibility of the customer.