Privacy Policy

At CapiLume, we value your privacy and protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use and safeguard your data when you shop with us.

1. Information We Collect

We may collect:

  • Name and contact details

  • Shipping and billing addresses

  • Order and payment information (securely processed by third-party providers)

  • Device data such as IP address, browser type and cookies

  • Website interaction and usage data

We only collect what is necessary to process orders, provide support and improve your experience.

2. How We Use Your Data

Your information helps us:

  • Process and deliver orders

  • Provide customer support

  • Improve website performance

  • Prevent fraud

  • Send marketing emails only if you opt in

We never sell your data.

3. Legal Basis

We process data based on:

  • Contractual necessity (to fulfil orders)

  • Legitimate interests (site improvement and security)

  • Consent (marketing)

  • Legal obligations (accounting and compliance)

4. Data Protection

We use secure SSL encryption, trusted payment gateways and restricted access to protect your data.
Payment information is not stored on our servers.

5. Sharing Your Information

We share data only with trusted partners who help operate our store, such as:

  • Payment processors

  • Shipping carriers

  • Fraud prevention services

  • Shopify (platform host)

All partners comply with UK GDPR requirements.

6. Cookies

We use cookies to:

  • Keep items in your cart

  • Remember preferences

  • Improve performance

  • Provide personalised ads

You can disable cookies in your browser settings.

7. Your Rights

Under the UK GDPR, you may:

  • Access your data

  • Request corrections or deletion

  • Restrict processing

  • Object to marketing

  • Request a copy of your data

To make a request, email us at support@capilume.com.
We respond within 24–72 hours.

8. Data Retention

We keep your data only for as long as necessary for legal, operational or security purposes.

9. International Transfers

Some service providers operate outside the UK.
When this happens, your data is protected under approved UK GDPR safeguards.

10. Updates

We may update this Privacy Policy to reflect changes in law or improvements to our services.
The latest version will always be available on this page.

Contact

If you have questions about how we handle your data, contact us at:
📧 support@capilume.com