Terms & Conditions
These Terms & Conditions govern your use of the CapiLume website and the purchase of our products. By accessing our site or placing an order, you agree to follow these terms in accordance with UK consumer laws.
1. About CapiLume
CapiLume is an online beauty and wellness brand offering cosmetic devices and accessories shipped directly to customers.
Our goal is to provide safe, high-quality products with transparent service and customer support.
2. Eligibility
To place an order, you must:
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Be at least 18 years old
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Provide accurate personal information
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Use a valid payment method
3. Orders & Payments
When placing an order, you agree that:
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All information provided is accurate
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You authorise us to charge your chosen payment method
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Orders may be cancelled if payment cannot be verified
Once the order is confirmed, you will receive an email with the details and tracking information once dispatched.
All payments are securely processed by trusted third-party providers (Shopify Payments, PayPal, etc.).
We do not store payment card details.
4. Pricing & Availability
Prices are shown in your local currency when available.
We aim to keep all product information accurate, but we reserve the right to:
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Correct pricing errors
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Update product descriptions
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Adjust availability
If a price error affects your order, we will contact you before processing.
5. Shipping & Delivery
Delivery times shown at checkout are estimates.
Although we aim to deliver within the stated timeframe, delays may occur due to customs, courier issues or high-demand periods.
Once shipped, responsibility for transit transfers to the courier, but we will support you in resolving any issues such as delays or lost parcels.
6. Returns & Refunds
Returns are governed by our Returns & Refund Policy, compliant with the UK Consumer Rights Act 2015.
You may return eligible items within 30 days of delivery.
Faulty or damaged items qualify for a free replacement or refund.
Hygiene-sensitive items that have been opened/used cannot be returned unless faulty.
Full details are available on our Returns page.
7. Product Use & Safety
CapiLume products are cosmetic devices intended for personal use.
By purchasing, you agree to:
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Follow all instructions provided
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Use the product responsibly
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Acknowledge that results vary from person to person
CapiLume is not responsible for misuse or failure to follow safety guidelines.
8. Limitation of Liability
To the fullest extent permitted by UK law, CapiLume is not liable for:
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Indirect, incidental or consequential damages
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Delays or failures caused by factors outside our control
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Misuse of products or ignoring usage instructions
Nothing in these terms limits your statutory rights as a UK consumer.
9. Intellectual Property
All content on the CapiLume website—including text, images, logos, graphics and design—is the property of CapiLume and protected by copyright laws.
You may not copy, reproduce or distribute any content without written permission.
10. Prohibited Activities
You agree not to:
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Use the site for fraudulent or illegal activities
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Interfere with site functionality
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Attempt unauthorised access to systems or data
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Copy or misuse intellectual property
Violations may result in account termination or legal action.
11. Third-Party Links
Our website may include links to external sites.
We are not responsible for their content or privacy practices.
You access these sites at your own discretion.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will be posted on this page, and continued use of the website confirms your acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled under UK jurisdiction.
14. Contact Information
If you have questions regarding these Terms & Conditions, contact us at: