Product Quality & Safety

At CapiLume, your safety and satisfaction come first. We are committed to offering high-quality beauty and wellness products that meet international standards and undergo strict quality control.

Quality Assurance

  • All products are sourced from trusted manufacturers and tested for performance, durability, and user safety.

  • Each item is inspected before shipment to ensure it meets our internal quality benchmarks.

  • We work only with suppliers who follow recognised manufacturing standards and comply with applicable regulations.

Safety Standards

  • Our devices and skincare items are made with materials suitable for everyday cosmetic use.

  • Products are designed to be safe when used as directed and include clear instructions for proper operation.

  • Certain skincare or LED-based tools may not be suitable for individuals with specific medical conditions. If unsure, we recommend consulting a healthcare professional before use.

Responsible Use

  • Always follow the instructions provided with your product to ensure safe and effective results.

  • Avoid modifying the product or using it in ways not recommended by the manufacturer.

  • If you experience irritation or discomfort, discontinue use immediately and contact our support team.

Customer Safety Support

If you ever receive a product that appears defective, damaged, or unsafe to use, please reach out to us right away. Our team will assist you with a replacement or refund in line with our Returns & Refund Policy.

Your trust matters to us — and we remain committed to delivering products that are effective, reliable, and safe for everyday use.